Frequently Asked Questions

Find answers to common questions about Lyvv, our products, and how we help you achieve your wellness goals.

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Frequently Asked Questions

What is Lyvv?

Is Lyvv science-based?

Who is Lyvv for?

How do I create an account?

Is my personal information secure?

What if I forgot my password?

Can I update my account information?

What is the health questionnaire?

How long does the questionnaire take?

What wellness goals can I select?

Is uploading genetic or lab data required?

How do I browse products?

What does "Subscribe & Save" mean?

How much do I save with Subscribe & Save?

Are all products quality tested?

What is the checkout process?

What payment methods are accepted?

How much does shipping cost?

What is your return policy?

How do I manage my subscriptions?

Can I cancel my subscription?

When are subscriptions charged?

Can I change my delivery frequency?

How does Lyvv's AI work?

How accurate are the recommendations?

How are products recommended to me?

Can I get recommendations without genetic data?

What if I have allergies?

What about medication interactions?

Should I consult my doctor?

Are products vegan/vegetarian?

How do I track my order?

How long does delivery take?

What are the order statuses?

What if my order hasn't arrived?

What is the wellness score?

What information is in my profile?

How often are recommendations updated?

Is Lyvv HIPAA compliant?

How is my data encrypted?

Can I download my data?

Who is behind Lyvv?

What certifications does Lyvv have?

How do I contact support?

Still have questions?